No matter how old a patient is, there is always a certain level of nervousness or discomfort they feel when walking into a medical office. Whether they’re there for an annual exam or to get a procedure done, it’s essential to do what you can to minimize their anxiety.
Keep in mind that you can’t always help them fully relax, but you can promote trust and safety in your exam rooms, ultimately helping them feel more comfortable. Let’s look at some ways to make your exam room more comfortable for patients.
Keep Rooms Clean
The first impression someone has on your medical facility is critical. One could own an elegant office with the finest trimmings and décor, but if it’s dirty or contains clutter, the patient can instantly lose trust or interest.
A dirty exam room gives off a neglectful atmosphere, telling the patient that you don’t care about them.
Ensure your team performs regular cleanings between patients to ensure your office and exam rooms are sanitized and clear of all trash.
Set a Theme
Themes aren’t just for kids; they can be for adults too. Of course, this doesn’t mean you have to set a pirate theme in your exam rooms. But try keeping a consistent, cohesive, and aesthetically pleasing theme throughout your office.
Even if you choose to use a specific color palette, like dark blue and gold or “ocean,” a theme will help your patients focus on something other than their purpose for being there.
Nurture Your Relationship With Them
When you enter the exam room, you want to establish a professional relationship with your patient right away. Whether it’s a new patient or one that’s visited you for years, ask them how they’re doing and listen to them.
Reminding them that you’re just like them underneath the coat can relieve their anxiety and help them feel more comfortable in your exam room.
Focus on Furniture
Focus on the types of furniture you use and where you place them in your exam room. This means ensuring you offer your patients comfortable seating and exam tables. You may need to consider what type of exam chairs are right for your practice.
Additionally, try placing your mobile computer station facing the patient rather than away from them; patients don’t want to talk to your back.
These critical ways to make your exam room more comfortable for patients will ensure you offer the best service and help your patients feel welcomed in your medical facility.
Christina Duron is a writer living in the Chicagoland area. Her passion for writing and health helps create thought-provoking and engaging pieces and hopes to use them to empower readers to play a more active role in their personal healthcare journey.